Do you have questions about the electronic patient file (ePA)?
You are currently viewing placeholder content for the ePA-Chatbot. To access the actual content, click the button below. Please note that this will result in data being shared with third parties. Use of the chatbot is optional and not required to use the ePA.
Further InformationUse the ePA-Insured Helpdesk chatbot integrated on this page.
The chatbot is an additional service commissioned by us at the BITMARCK Group. BKK W&F is a shareholder in BITMARCK and is also responsible for the development of the ePA. This ensures that you receive all information firsthand.
- If the chatbot cannot answer your question, you will be offered a live chat with a representative.
- Alternatively, you can also arrange a callback. If you use this option, you will receive a confirmation of receipt from BITMARCK by email immediately after submitting your request via the chatbot.
- If your request is a technical fault and is displayed in your app with a support code, please pass this code on to the VHD. This information will help us to respond to your request even faster.
Important: Blocking an electronic patient file is possible around the clock as a self-service at https://iam-bms.de/auth/realms/105734543/account.