Help with the search for specialists
Our Health Hotline has qualified staff available day and night to answer your medical questions—including those about travel vaccinations—in detail and without rushing you. The Health Hotline is a 24/7 information service for a wide range of general health questions.
Have you moved house and are looking for a new family doctor or specialist, whether at home or abroad? Do you need detailed advice on an illness or specific medication? Do you need an appointment with a midwife or specialist near you?
You can reach the medical staff of our cooperation partner Medical:Contact AG in Essen via the service number 0800 1 405541 30 090, free of charge from within Germany. The landline number from abroad is +49 561 51009 615.
Prerequisites
Please continue to have your health insurance card ready at the start of each call, as this is a service exclusively for BKK W&F policyholders. BKK W&F covers the cost of the services, including domestic telephone charges.
Note: Consultation by e-mail is not possible. Medical:Contact AG is subject to German data protection regulations and medical confidentiality.
Similar but different: Appointment service centers of the associations of statutory health insurance physicians
The Associations of Statutory Health Insurance Physicians also help patients to make an appointment with a specialist as quickly as possible on request.
After your call, the appointment service will offer you an appointment with a specialist within a week. The maximum waiting time between your call and your appointment is four weeks. This does not apply to minor illnesses and routine examinations.
If the appointment service cannot offer you an appointment with a specialist in private practice, it will arrange an outpatient treatment appointment at a hospital.
The appointment service is the responsibility of the respective Association of Statutory Health Insurance Physicians. There is therefore no nationally valid telephone number. You can find an overview of the regional telephone numbers here:
- KV Baden-Württemberg Tel: 0711 7875 3966
- KV Bavaria Tel: 0921 787765 – 55020
- KV Berlin Tel: 030 31 003 383
- KV Brandenburg Tel: 0331 98 22 99 89
- KV Bremen Tel: 0421 988858 10
- KV Hamburg Tel: 040 55 55 38 30
- KV Hessen Tel: 116117 (without area code)
- KV Lower Saxony Tel: 0511 56 99 97 93
- KV Nordrhein Tel: 0211 5970 8990
- KV Rhineland-Palatinate Tel: 06131 8854455
- KV Saarland Tel: 0681 857730
- KV Saxony Tel: 0341 23493733
- KV Saxony-Anhalt Tel: 0391 627-8888
- KV Schleswig-Holstein Tel: 04551 30 40 49
- KV Thuringia Tel: 03643 7796042
- KV Westfalen-Lippe Tel: 0231 94 32 94 44
(All information without guarantee)
Prerequisites
The requirement here is that you have already received a referral from your primary care physician. A referral is not required only for appointments with an ophthalmologist or gynecologist.
Important
The appointment service does not arrange an appointment with a specific doctor. You will be given an appointment with a doctor within a reasonable distance who has free appointments during the relevant period.
The appointment service only arranges appointments with specialists, not with psychotherapists, dentists or orthodontists. General practitioners and pediatricians are also exempt.
