Online office (OGS)

If you have forgotten your app code, please contact our customer management team. We can unblock the app if you subsequently remember the code that we cannot see.

If you can’t remember the code, we can send your

• Delete user account completely or
• Delete the device binding

Important: in both cases a new identification is necessary.

iOS & Android app currently offer the following functionalities:

• Manage your own master data
• Apply for a health card
• Send and receive messages and documents to the BKK W&F
• Submit bonus program
• Generate certificates, for example an electronic replacement certificate (eeb) for presentation in surgeries in the event of defective or lost health cards
• Submit applications
• Manage health data (allergies, illnesses)
• Create a medication plan
• Individual pension planner

You will find the following modules in the web version:

• Manage your own master data (view only, changes only with 2-factor authentication via app)
• Send and receive messages and documents to the BKK W&F
• Making certain applications
• Download certain certificates

Note: Registration in the web version is not possible for security reasons. Registration in one of our apps is therefore also necessary if you only want to use the web version afterwards.

For access, insured persons can use existing login data from the app “Meine BKK W&F ePA” (electronic patient record), as both systems use the same Identity Access Management system (IAM).

If you have not yet created an electronic patient file (ePA), you will need to register again.

Setting up access with the smartphone

1. Download the app
   To set up access to the OGS, users of a mobile device must first download the “Meine BKK W&F OGS” app from the stores of Google and Apple stores.
2. Registration
   – Click on “Let’s go” to create your user account: You will need your insurance number, the last 6 digits of the identification number (on the back of your health card) and your zip code
   – Accept data protection information and consent to the user account
   – Verify your e-mail address: You will receive an email with an activation link that you must confirm
   – Set app code: Assign a freely selectable 6-digit app code and confirm it. Your device is now activated.
3. Identification
   You have the following options for secure identification by creating a digital identity (“health ID”):
   – Health card (NFC-eGK + PIN)
   – ID card (online ID = eID + PIN via Nect)
   – POSTIDENT (at a post office):
   – Activation code (handed out at our branches, we identify you on the basis of your ID card and health card)
4. Log in
   You can choose between setting up a login with an app code or biometrics (can also be changed later in the settings).

To switch to the login area of another member, please use the menu item “Forgot password”, the original login window will then open.

The menu for switching to co-insured family members opens when you are logged in by clicking on the first letter of your first name displayed at the top right.
Note: for data protection reasons, family-insured spouses are currently not displayed.

There are two options for these cases, in which a so-called “electronic replacement certificate” is sent directly to the practice:

1. If the so-called practice’s KIM address is known (usually available as a QR code at registration), insured persons can scan this code via the BKK app of the online branch (OGS) (section “My BKK W&F”, tile “Certificates”).
   The insured person’s data will then be sent electronically from BKK W&F to the practice automatically and within a few minutes.
   This offer is mandatory (this obligation does not yet apply to dentists).
2. The practice can also request an electronic replacement certificate without an app via its own practice management software. However, the consent of the insured person must be documented separately.
   Practices can offer this service voluntarily.