Online office (OGS)

If you have forgotten your app code, please contact our customer management team. We can unblock the app if you subsequently remember the code that we cannot see.

If you can’t remember the code, we can send your

• Delete user account completely or
• Delete the device binding

Important: in both cases a new identification is necessary.

iOS & Android app currently offer the following functionalities:

• Manage your own master data
• Apply for a health card
• Send and receive messages and documents to the BKK W&F
• Submit bonus program
• Generate certificates, for example an electronic replacement certificate (eeb) for presentation in surgeries in the event of defective or lost health cards
• Submit applications
• Manage health data (allergies, illnesses)
• Create a medication plan
• Individual pension planner

You will find the following modules in the web version:

• Manage your own master data (view only, changes only with 2-factor authentication via app)
• Send and receive messages and documents to the BKK W&F
• Making certain applications
• Download certain certificates

Note: Registration in the web version is not possible for security reasons. Registration in one of our apps is therefore also necessary if you only want to use the web version afterwards.

To log in, insured individuals can use their existing login credentials for the “Meine BKK W&F ePA” app (electronic patient record), since both systems use the same identity and access management (IAM) system.

If you have not yet created an electronic patient file (ePA), you will need to register again.

Setting up access with the smartphone

1. Download the app
   To set up access to the OGS, users of a mobile device must first download the “Meine BKK W&F OGS” app from the stores of Google and Apple stores.
2. Registration at
   – Click “Let’s get started” to create your user account: To do this, you’ll need your insurance number, the last 6 digits of your identification number (on the back of your health insurance card), and your ZIP code
   – Accept the privacy policy and consent forms for your user account
   – Verify your email address: You’ll receive an email with an activation link, which you’ll need to confirm
   – Set your app code: Choose any 6-digit app code you like and confirm it. This will activate your device.
3. Identification
   You have the following options for secure identification by creating a digital identity (“health ID”):
   – Health card (NFC-eGK + PIN)
   – ID card (online ID = eID + PIN via Nect)
   – POSTIDENT (at a post office):
   – Activation code (handed out at our branches, we identify you on the basis of your ID card and health card)
4. Log in
   You can choose between setting up a login with an app code or biometrics (can also be changed later in the settings).
   

To switch to the login area of another member, please use the menu item “Forgot password”, the original login window will then open.

When you are logged in, the menu for switching to co-insured family members opens by clicking on the first letter of your first name, which appears in the upper-right corner.
Note: For data protection reasons, spouses covered under family insurance are not currently displayed.

In these cases, there are two options whereby a so-called “electronic replacement certificate” is sent directly to the doctor’s office:

1. If the so-called practice’s KIM address is known (usually available as a QR code at registration), insured persons can scan this code via the BKK app of the online branch (OGS) (section “My BKK W&F”, tile “Certificates”).
   The insured person’s data will then be sent electronically from BKK W&F to the practice automatically and within a few minutes.
   This offer is mandatory (this obligation does not yet apply to dentists).
2. The practice can also request an electronic replacement certificate without an app via its own practice management software. However, the consent of the insured person must be documented separately.
   Practices can offer this service voluntarily.